Project Background

Introducing the blossoming venture of a beloved local plant shop, poised to flourish in the realm of online retail. For years, this cherished establishment has nurtured a deep-rooted connection with the community, providing a haven for plant enthusiasts and fostering a shared love for the botanical world. Now, with the desire to extend their green thumb to a broader audience, they have entrusted me with a pivotal project: creating an app that will seamlessly integrate their cherished offerings into the digital landscape.

As the commissioned designer and loyal customer, I have enthusiastically taken up the mantle to bring this vision to life. From ideation to completion, my task encompasses crafting an intuitive and aesthetically pleasing app, tailored to the unique character and needs of this exceptional plant shop. By constructing a robust design system, each element will work together to ensure a cohesive and delightful user experience.

Goals

The overarching objective of this project is to create a streamlined and all-encompassing platform for plant enthusiasts. Our goal is to simplify the process of ordering, tracking orders, and providing valuable gardening and plant-related tips, all within a single, accessible app. By offering a convenient one-stop shop for all things plant-related, we aspire to captivate a wide range of customers, attracting them with the ease and efficiency of the platform. Through this approach, we anticipate bridging the physical and virtual realms, opening up new avenues for plant enthusiasts far and wide to explore, appreciate, and order from this treasured local establishment, and encourage more sales as a result.

PROJECT TIMELINE
10 weeks

MY ROLE
Visual Design
UX Design

TOOLS
Procreate
Adobe Illustrator
Adobe Photoshop
Figma

I was brought on board to work on Mixed Reality UX Research team as the main designer to support and collaborate with UX researchers and developers, and implement their findings and recommendations.

For the duration that I was on the team, my scope of work included: Creating and maintaining brand, design system, and templates for the Mixed Reality UX Research team; Working with researchers and developing Human-Centered Design infographics, frameworks and tools that help enable the broader team to create products and services that resonate with customers’ needs; Implementing researchers’ recommendations into new iterations for devices; UX/UI design for internal tools and websites.

Opportunities: There was no established brand within MR UX Research team, and it was difficult for researchers to find streamlined guidelines and templates to follow.

Goals: Simplify and standardize their workflow as much as possible. I drew inspiration from elements in our team’s day-to-day lives: charts, tables, graphs, devices, etc. The brand voice is optimistic, dynamic and empathetic.

Project Background

Most people in the United States are not satisfied with the current healthcare system, especially for seniors. There are many existing problems such as low doctor presence, long waiting times, and stressful healthcare environments, which make it difficult to access healthcare. The purpose of this project was to tackle those problems in the current healthcare systems, and bring affordable, transparent, and efficient service to the seniors.

Goals

Come up with a solution that can bridge the gap between healthcare and seniors’ needs by providing better access to exponentially better medical care. We want to design a healthcare service that is affordable, efficient, friendly, and also empowers seniors to be confident and be in charge of their well-being.

PROJECT TIMELINE
5 weeks

MY ROLE
User Experience Design
User Interface Design
Web Design

PARTNER
Christine Chang

TOOLS
Sketch
Adobe Illustrator
Photoshop

Opportunities

According to The Commonwealth Fund’s Research, 83% of retirees made use of private healthcare rather than Medicare, the number has tripled since 2004. A retiree in the US can expect to pay around $5,000 out of pocket for medical expenses a year. There are usually hidden medical costs that make people pay way more than they are supposed to, and sadly they rarely get good service in return — the average waiting time to see a doctor is very long, and 30% of patients over 70 years old are more incovenienced than when they arrived at the hospital due to bad experience.

Solution

Sequoia is a senior healthcare facility that utilizes the latest technology and offers concierge experience, and Sequoia App is a healthcare app that is used within the facility by staff and patients. As a subscription-based healthcare service, Sequoia believes in patient-centered philosophy, aims to change the way we utilize health insurance in America, and commits to cover all healthcare needs in one place. 

Seniors who stay at the facility will get to enjoy the latest technology, which includes Sequoia dashboard App that helps monitor their health and makes it easier to communicate with the doctors. The mission is to create one-on-one relationships with our patients, provide high-quality care, reduce healthcare costs in the long run and therefore, empower the users to be in control of their own well-being through healing and prevention.

We sent out a survey to 40 seniors, and gathered results of what people don’t like about current healthcare system.

Within the demographic we sent out the survey to, we picked 1 persona pair and analyzed their pain points based on empathy map.

To see more research and details on the facility, interior design and biophilic design, click here to check out the research document.

The onboarding process in the Sequoia facility is fairly easy, there are staff and digital kiosks that assist patients with information inquiries, creating a profile, adding medical history, and checking
into the facility.

App features: within the same survey, we asked the seniors what app features they would like to be on the dashboard that could help make their life easier.

Based on the survey, we came up with the wireframe for the app with the desired features. The user profile on the left corner will help the patient check-in, and the main dashboard will reflect the real-time data. No more long waits, Sequoia makes it easier to connect with doctors with the “Live Chat” section.

App interface

We wanted to make the dashboard approachable and easy to use by designing a clean and simple interface. Because our demographics likely have vision problems, we made sure the minimum type size is 16px and the color contrast passes the WCAG accessibility checker.

After multiple usability testings with 2 seniors and meetings with 3 UX professionals, we gathered lots of feedback and made improvements on color contrast, typography, and menu. Because of the specific audiences, I learned to really listen to their needs and think about accessibility when I design.


Wearable technology is an innovative solution for healthcare problems. After designing the dashboard app, we saw an opportunity to integrate wearable devices into Sequoia, so in the future they can provide continuous, more accurate monitoring and prevention, as well as help improve the physical and psychological well-being of the patients.